Client Policies, Payment Options & What to Expect
Everything You Need to Know to Get Started with Confidence
At In Touch Counseling, we value clear communication and compassionate care. This page outlines our most important practice policies—so you can feel informed, empowered, and focused on healing from your very first session.
Appointment & Scheduling Policies
- Business Hours for Notice: Cancellations and rescheduling requests are accepted Monday through Thursday between 10:00 AM and 5:00 PM.
- Late Fees: We require at least 24 hours' notice within these business hours if you need to modify your session.
- Monday Appointments: To avoid fees, cancellations for Monday sessions must be received by the previous Thursday at 5:00 PM.
- Missed Sessions: Appointments canceled outside of these guidelines, or missed entirely, may be billed at the full clinical session fee.
- Reminders: To assist you with your schedule, an automated email and/or text reminder will be sent 24 to 48 hours prior to your appointment.
- Session Rates: Clinical fees currently range from $245 to $521 per session, depending on the therapeutic modality (individual, couples, or family therapy).
- Care Formats: We offer tailored options ranging from standard 53-minute sessions to specialized mini-intensive packages.
- Flexible Payment: We welcome Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) alongside standard payment methods.
- Complete Confidentiality: Private pay ensures your therapeutic records remain strictly confidential and under your direct control.
- No Diagnostic Labeling: We are not required to submit a mental health diagnosis to a third party, preventing this clinical data from entering your permanent insurance history.
- Clinical Necessity: Insurance providers mandate that we diagnose a mental health condition to approve and reimburse your treatment.
- Permanent Records: This formal diagnosis and your specific session dates will become a permanent part of your health insurance record.
- Coverage Verification: While we assist with verification, insurance benefits are never fully guaranteed by the carrier; clients remain financially responsible for any balances or fees not covered by their plan.
Confidentiality & Record Keeping
Your privacy is a top priority. We follow HIPAA compliance standards and all records are stored securely. If you use insurance, session details and diagnoses will be accessible to your insurer.
For private-pay clients, no diagnostic label or session data is shared with outside providers without your written consent.
Our Approach to Holistic Care
Our team offers whole-person therapy that may integrate:
- Art therapy
- Nutrition psychology
- Somatic techniques
- Family support
- Mindfulness and nervous system regulation tools
These services are not always covered by insurance but are available as private-pay offerings to enhance your healing experience.
Getting Started
New to In Touch Counseling?
Start here: Connect with Us
Our intake team will help match you with the right provider and explain the best payment options for your needs.
